Faq
Frequently Asked Questions
Welcome to CoillWhisper. Below you will find answers to the most common questions about our mice, keyboards, and headphones. If you cannot find what you are looking for, please reach out to us at [email protected].
What is your return policy?
We offer a 30-day return policy on all products. If you are not fully satisfied with your purchase, you may return it in its original condition and packaging within 30 days of delivery for a full refund. To initiate a return, please contact our support team at [email protected] with your order number and reason for return.
How long does shipping take?
Standard shipping typically takes 5–7 business days, depending on your location. Express shipping is available at checkout and usually arrives within 2–3 business days. You will receive a tracking number via email once your order has been dispatched.
Do your products come with a warranty?
Yes. All CoillWhisper mice, keyboards, and headphones include a 12-month limited warranty against manufacturing defects. If your product malfunctions due to a defect within the warranty period, we will repair or replace it at no cost. Please keep your order confirmation for warranty claims.
Are your devices compatible with both Windows and Mac?
Our keyboards and mice are fully compatible with Windows, macOS, and most Linux systems. Headphones work with any device that supports standard 3.5mm audio or Bluetooth, including smartphones, tablets, and computers. Some advanced features (such as custom macro keys) may require our software, which is available for both Windows and macOS.
Can I use your wireless products while charging?
Yes. Our wireless mice and keyboards support pass-through charging, meaning you can continue using them while the battery is being charged via the included USB-C cable. For headphones, wired mode is available when the battery is low.
How do I clean and maintain my CoillWhisper products?
For keyboards and mice, use a soft, slightly damp microfiber cloth to wipe the surfaces. Avoid using harsh chemicals or submerging the devices in water. For headphones, gently clean the ear cushions and headband with a dry cloth. Do not insert any objects into the speaker mesh. Regular cleaning will help maintain performance and longevity.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. All applicable customs duties and taxes are calculated at checkout and are the responsibility of the buyer. Please ensure your shipping address is accurate to avoid delays.
Can I track my order?
Absolutely. Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this to monitor your package's progress in real time.
What should I do if my product arrives damaged?
We are sorry to hear that. If your item arrives damaged, please contact us within 48 hours of delivery at [email protected] with photos of the damage and your order number. We will arrange a replacement or refund as quickly as possible.
Are your products plug-and-play?
Most of our devices are plug-and-play, meaning they work immediately when connected via USB or Bluetooth without additional drivers. However, to unlock advanced features like RGB customization, remappable keys, or EQ settings, we recommend downloading our free companion software from our website.
How do I contact customer support?
For any questions, concerns, or assistance, please email us at [email protected]. Our support team typically responds within 24 hours on business days. We are here to help you get the most out of your CoillWhisper gear.