Contact us
We’re here to help with any questions about your order, product compatibility, or technical support for your Mice, Keyboards, and Headphones. Our team typically responds within 24–48 hours on business days.
Email Support
For all inquiries—including pre-sales questions, order status, warranty claims, and product troubleshooting—please reach out to us at:
When writing to us, please include your order number (if applicable) and a brief description of your issue. This helps us resolve your request faster.
Business Hours
Our support team is available Monday through Friday, 9:00 AM – 6:00 PM (GMT+8). We do not operate on weekends or public holidays, but you can still send us an email anytime—we’ll get back to you as soon as we’re back online.
Corporate Office
CoillWhisper
Unit 12, 4th Floor, TechHub Building
88 Innovation Drive
Singapore 609811
Please note that our office does not accept walk-in visits or product returns without prior email authorization. For returns or exchanges, kindly start with an email to [email protected], and we’ll guide you through the process.
What to Include in Your Message
To help us serve you efficiently, please provide the following details in your email:
- Product name and model (e.g., CoillWhisper SilentTec Keyboard)
- Order number or purchase date
- A clear description of the issue or question
- Any relevant photos or videos (if reporting a defect or damage)
We value your time and feedback. If you have suggestions for improving our products or services, we’d love to hear from you at the same email address. Thank you for choosing CoillWhisper.