Shipping policy
At CoillWhisper, we are committed to delivering your selected Mice, Keyboards, and Headphones with reliability and clarity. Please review our logistics terms below to understand how your order will be processed and shipped.
Shipping Method
We currently offer a single, streamlined shipping option: Standard Shipping. This method covers all orders placed through our online store, regardless of destination or order value. There are no alternative express or expedited services available at this time.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your order is packed and handed to our carrier, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking status to update after dispatch.
Delivery Time
Delivery times vary depending on your location. As a general guideline:
- Domestic orders: 3–7 business days after dispatch.
- International orders: 10–20 business days after dispatch, depending on customs and local postal services.
Please note that these are estimated timeframes and not guaranteed. Unforeseen delays (e.g., weather, customs inspections, or carrier disruptions) may occur and are outside our direct control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that CoillWhisper does not offer free shipping under any circumstances, including promotions or order thresholds. The exact shipping cost will be clearly displayed before you confirm your purchase.
Order Tracking
Once your order has shipped, you can track its progress using the tracking number provided in your shipping confirmation email. If you have any questions about tracking or delivery, please reach out to us at [email protected] with your order number for assistance.
Delivery Address
Please ensure that your shipping address is complete and accurate at the time of purchase. CoillWhisper cannot be held responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at [email protected] and we will do our best to correct it before dispatch.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, the customer will be responsible for the cost of reshipping. In such cases, we will contact you via email to arrange a reshipment or provide a refund for the product value (excluding original shipping fees) once the returned item is received in its original condition.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at [email protected]. Include your order number, a description of the issue, and (for damaged items) clear photos of the packaging and product. We will investigate the matter and provide a resolution, which may include a replacement or refund, in accordance with our policies.
Customs & Import Duties (International Orders)
For international shipments, the customer is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are determined by local regulations. CoillWhisper is not responsible for delays caused by customs processing.
Contact Us
If you have any further questions about our logistics policy, please email [email protected]. We are happy to clarify any details before you place your order.