Refund policy
At CoillWhisper, we are committed to ensuring your satisfaction with every purchase of mice, keyboards, and headphones. If for any reason you are not completely happy with your order, our refund policy is designed to be straightforward and fair.
Eligibility for Refunds
You may request a refund within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase (order number or receipt). Perishable or digitally activated products, as well as items marked as final sale, are not eligible for refunds.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
- In-ear headphones or earbuds that have been opened or used
- Custom-configured keyboards or keycaps
- Software or firmware downloads
- Gift cards or store credit
How to Request a Refund
To initiate a refund, please email our support team at [email protected] with your order number, the item you wish to return, and the reason for the return. Our team will respond within 1–2 business days with a return authorization and shipping instructions. Please do not send any item back without prior authorization.
Refund Process & Timeline
Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the credit to appear on your statement.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use or missing accessories
- Items returned after the 30-day window, but within 45 days of delivery
- Items damaged due to improper handling by the customer
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. In such cases, CoillWhisper will provide a prepaid return label. We recommend using a trackable shipping method, as we cannot guarantee receipt of unregistered parcels.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the issue and your order number. We will arrange a replacement or full refund, including any shipping costs incurred.
Late or Missing Refunds
If you haven’t received your refund after the stated timeline, please first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, reach out to us at [email protected] and we will assist you promptly.
Exchanges
If you need to exchange an item for a different model or size, the fastest way is to return the original item for a refund and place a new order. We do not offer direct exchanges at this time.
Contact Us
For any questions regarding this refund policy or a specific order, please email [email protected]. We are here to help and will respond to all inquiries within 24–48 hours.